Do you need to take care of other things within the program? Lay down the details in your reply. Go to the Customers menu and select Receive Payments then apply the payments and credit memos to the appropriate invoices. Look for negative amounts that are unapplied Payments or Credit Memos. If you have more questions about managing customer transactions, let me know and I'll help you out again. Go to the QuickBooks Reports menu and select Customers & Receivables then Open Invoices.
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